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Cancellation policy


You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration. You can also fill in and submit a clear declaration electronically on our this page. If you make use of this option, we will send you confirmation of receipt of such revocation without delay (e.g. by e-mail). To comply with the revocation period, it is sufficient for you to send the notification of the exercise of the right of revocation before the expiry of the revocation period. The revocation is to be sent to:


Nelly Castro

Lutterothstraße 104

20255 Hamburg

Germany


CANCELLATION FORM SAMPLE


(If you wish to cancel the contract, please fill in this form and send it back to shop@nellycastro.com. You can also send a simple informal e-mail).


- To Nelly Castro - Lutterothstraße 104 - 20255 Hamburg - Germany, e-mail address: shop@nellycastro.com:


- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (please list below:


- Ordered on (*)/ Received on (*)


- Name of the consumer(s)

- Address of the consumer(s)

- Order number

- Date(s)


(*) Delete where inapplicable.



CONSEQUENCES OF REVOCATION


If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.


You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.


NOTES ON THE EXCLUSION OF THE RIGHT OF WITHDRAWAL


The right of withdrawal does not apply to the delivery of goods that are manufactured according to customer specifications or clearly tailored to personal needs.


NOTES ON RETURNS


The modalities mentioned in this section ("Information on returns") are not a prerequisite for the effective exercise of the above right of withdrawal.


Customers are requested to notify the seller of the return (shop@nellycastro.com) before returning the goods in order to give notice of the return. In this way, they enable the seller to allocate the products as quickly as possible. Customers are requested to return the goods to the Seller as a prepaid package and to keep the receipt.


Customers are asked to avoid damaging or contaminating the goods. If possible, the goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the possession of the seller, other suitable packaging should be used to ensure adequate protection against damage in transit and to avoid any claims for damages due to inadequate packaging.